What we collect
Account and contact details, shipping and billing addresses, order history, batch lookups and basic analytics such as pages viewed and device type.
How we use it
To process and ship orders, verify research eligibility, provide support and batch documentation, prevent fraud, and meet legal and record-keeping obligations.
Payments
Card details are handled by our payment processor and are never stored on our servers.
Sharing
We share data only with processors that make the service work — payment, shipping, email and analytics providers — and where legally required. We do not sell personal data.
Retention and your rights
Order records are retained as long as required for tax and compliance purposes. You may request access, correction or deletion of your data by writing to privacy@valencebios.com.
Cookies
We use cookies and local storage for the cart, currency selection, the research-use confirmation and anonymous analytics.
Last updated 21 August 2026